Nonprofits lose 20% to 30% of their monthly recurring donors each year due to expired credit cards, billing address changes, and temporary bank declines.
Why Manual Phone Calls Fail
Calling donors to ask for updated credit card numbers is awkward for staff and feels insecure for supporters. Response rates to manual billing calls are under 10%.
The 3-Step Automated Dunning Sequence
- →Day 1: Auto-retry payment and send friendly SMS with a secure 1-click update link
- →Day 4: Email follow-up explaining the mission program that relies on their monthly pledge
- →Day 10: Final SMS update reminder before subscription cancellation
Automated dunning recovers over 70% of failed subscription transactions within the first 14 days.
Explore Related Nonprofit Solutions
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